Frequently Asked Questions

Everything you need to know about the world's most comfortable underwear.

What makes the BallPark Pouch™ so special?

Our patented BallPark Pouch™ is a 3D hammock-shaped pouch designed to keep everything in place. Thanks to mesh panels and no-exposed stitching, it prevents skin-against-skin friction and provides chafe-free support.

How do I find the right size for me?

We recommend choosing your size based on your waist measurement. You can find our detailed size guide on each product page to ensure the perfect fit for your body type.

What is your return and exchange policy?

We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, we will provide a full refund or exchange within 45 days of purchase—no questions asked.

How should I wash my SAXX underwear?

To maintain the longevity of the technical fabrics, we recommend machine washing in cold water on a gentle cycle and tumble drying on low. Avoid using bleach or fabric softeners.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout if you need your order sooner.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.